We aim to have all orders shipped the same day if placed before 2pm (AEST) Monday-Friday.  Please note that during sale times, our dispatch time will extend to 1-3 business days.

Domestic Australian: For orders under $100, standard shipping is $10. For orders over $100 we provide free standard shipping.

Your tracking number will be sent to your email once it has been shipped. If you do not receive this number, please contact:  becollagen@outlook.com.

Be sure to check your spam folder too!

BE. COLLAGEN is happy to replace any product that is faulty/damaged or doesn't meet specification. 

If you have received a product that is faulty/damaged or you have received the incorrect item, BE. COLLAGEN will cover the cost of return shipping.

If you have purchased the incorrect product or would like to exchange an unopened product, you will be required to cover the cost of the return shipping. Please note change of mind orders or incorrect purchases will not be offered a refund however we are happy to exchange your product for you to different selection. 

Please contact becollagen@outlook.com to commence your return  with your name, order number, and photographic proof in order for us to process your refund. 

BE. COLLAGEN will cover redelivery for any products that are faulty/damaged however any change of mind/incorrect orders will need to pay for shipping costs again before your delivery leaves the warehouse.

This policy expires 14 days (Australian orders) from the date of dispatch.

Yes, we accept a range of credit/debit cards including Visa, Mastercard and American Express.

Yes, PayPal is an available payment option. Please select PayPal once you reach checkout.

Afterpay is available to Australian, USA and New Zealand customers and allows you to pay for your Be Collagen purchase over 4 easy payments due every 2 weeks. Please select the Afterpay payment option during checkout.

Zip Pay is an interest-free buy-now-pay-later service with a credit limit of up to $1000. Repayments are based on a minimum monthly payment from as little as $10 per week. Please select the Zippay payment option during checkout (COMING SOON).

Laybuy lets you receive your Be Collagen purchase now and spread the total cost over 6 weekly automatic payments. Please select the Laybuy payment option during checkout (COMING SOON).

Please signup to the Team Be. Collagen email list through the form in the footer of the page.If you don't receive your 10% off code within 5 minutes, please check your spam folder, or check that you've entered in the correct email address to ensure no spelling errors.

Most codes are only valid for one use. In rare circumstances such as during a sales period, codes can be used more than once. Please note that this is an exception, and for the most part you can only use a code once.

Promo codes are entered during checkout.

Click here to apply and become a Be Collagen Ambassador. Successful applicants will be rewarded with exclusive offers.